About the Role

This is a hybrid project and client-facing engineering role suited to someone who enjoys a mix of project delivery, onsite work, and technical support.

The role is not purely support desk based. We are looking for someone comfortable working directly with clients, attending customer sites regularly, assisting with project delivery, and acting as a trusted technical presence for customers.

You’ll work closely with senior engineers on Microsoft 365 migrations, Intune deployments, onboardings, and infrastructure projects, while also supporting clients remotely and onsite as part of our wider technical team.

The ideal candidate is technically strong, approachable, proactive, and happy to go the extra mile for clients and colleagues.

Key Responsibilities

• Deliver technical project work including Microsoft 365 migrations, Intune deployments, client onboardings, hardware rollouts, and infrastructure upgrades
• Work alongside senior engineers and project leads to carry out the hands-on implementation and onsite elements of projects
• Attend regular scheduled onsite client visits to provide proactive support, resolve issues, build client relationships, and identify improvement opportunities
• Provide 2nd line support remotely and from the office across Microsoft 365, Windows, networking, and end-user environments
• Support and maintain Microsoft 365 environments including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), and Intune
• Assist clients moving from traditional on-premise server environments to modern cloud-managed solutions
• Carry out onsite installations, deployments, troubleshooting, and user support across a range of customer environments including care homes, schools, and London-based businesses
• Work flexibly to attend client sites when required, including early starts for onsite project work or scheduled support visits
• Proactively identify issues, improvements, and risks while onsite with customers
• Maintain clear technical documentation, project notes, and process documentation
• Escalate complex issues where required whilst remaining hands-on and involved in delivery
• Build strong client relationships through a friendly, professional, and proactive approach